Pakistan Hardware - Home Improvement - Kitchen Accessories

Refund and Exchange Policy

We want you to be completely satisfied with your purchase. Please review our refund and exchange policy below.

Refund requests must be made within 7 days of receiving your order
Items must be:
- Unused
- In original condition as received
- In original packaging
Refunds will be processed to the original payment method.
Processing time: Up to 10 business days after we receive the returned item
Process for Refunds: To request a refund, contact our customer service team with your order number and reason for the return. Once approved, ship the item back to us. Return shipping costs are the responsibility of the customer unless the return is due to our error.
Non-Refundable Items: Certain items are non-refundable, including clearance items, and custom-made products.

Exchanges are available for items that are:
- Defective
- Damaged
- Incorrect
Exchange requests must be made within 30 days of purchase date
Exchange Shipping Costs: If the exchange is due to a defect or error on our part, we will cover the shipping costs. For all other exchanges, the customer is responsible for shipping costs.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will arrange for a replacement or refund as quickly as possible

Customer is responsible for all return shipping costs
Send item(s) to the following address:
Al Hafeez Plaza, Gate No. 2 Grand Trunk Road, DHA Phase II, Islamabad 45670, Pakistan

Contact our customer service through the provided contact details
Provide required documentation
Once approved, ship items to the provided address
For refunds: Payment will be processed within 10 business days of receipt
For exchanges: Replacement item will be shipped upon receipt and verification of returned item

For any questions or concerns regarding these terms, please contact us via email or WhatsApp business: